I have downloaded my file…Where did it go?
Find the folder on your computer titled downloads. You will see the zipped file. Unzip the file and drag and drop it to the folder you would like to store it in.
I can’t unzip my file…. Help!
Windows Users:
Pick one of the following options:
- Once the folder is downloaded, open the zipped folder. Drag the folder inside from the zipped folder to a new spot on your computer.
- To unzip all the contents of the zipped folder at once, press and hold (or right click) the folder, select extract all, and then follow the instructions on your screen.
Mac Users:
- Once the folder is downloaded, double-click on it. Archive Utility should appear and automatically extract your files.
How do I open the SVG?
Option 1: Right click on the downloaded, unzipped file and select ‘open with’. Then select the program on your computer you would like to view the SVG file with. (Sometimes computers read SVGs as internet explorer files and when doubled clicked on to open they open in an internet window instead of the program that we want)
Option 2:
Silhouette Studio:
Open Silhouette Studio and go to “File > Open”
Locate the file you want to open.
Note: You can also Import this file into your Library (both of these options will work)
After locating and selecting the file, it should open seamlessly into Silhouette Studio.
Still having trouble? Double Check these things:
1) the type of file you are opening (there are 4 file types included in your download: SVG, DXF, PNG, and EPS)
2) which version of Studio do you have?
Please Note*** If you do not have Designer Edition I highly recommend investing in it. SVG FILES are easier and cleaner to work with when cutting. The upgrade is a onetime expense and in addition to being able to use SVGs, you will have many more design capabilities! Here is an affiliate link to purchase the upgrade: http://amzn.to/2vM48YY
Design Space:
Open Design Space and go to “File > New” This will open a new design screen.
From the sidebar, click Upload Image.
On the new screen go to “Upload > Browse” and locate the SVG file you want to open. Double click on it.
Click Save Image.
Click the file in the Upload Image window to select it. Your file will show a green check mark when correctly selected.
Click Insert Images and your SVG file should now be visible on your canvas.
How do I place a custom design request?
While I don’t do custom orders I do have an ongoing list of design suggestions that I work from and would love to hear from you!
If you have something specific you are looking for: ‘Nana is the greatest Nana EVER’ for example you can shoot me the suggestion in an email through our contact form.
Please Note: These are SUGGESTIONS ONLY and not a commitment to creating the requested file.
Don’t have an exact design but just a general theme you would like to see? Please feel free to send it over. I would love to add your suggestions to the mix.
